Frequently Asked Questions
General Questions
Do you offer free estimates?
Yes! We provide free consultations and estimates for homeowners throughout Southern Maine. During your consultation, we'll evaluate your home, discuss your comfort goals, and recommend the best heat pump solution for your space and budget. There's never any pressure or obligation.
What areas do you serve?
Only Heat Pumps proudly serves homeowners throughout Southern Maine, including Portland, South Portland, Scarborough, Westbrook, Falmouth, Gorham, Windham, Biddeford, Saco, Kennebunk, Kennebunkport, Cape Elizabeth, Yarmouth, Cumberland, Freeport, and many surrounding communities. If you're unsure whether you're in our service area, just give us a call.
Why choose a company that only works on heat pumps?
Unlike general HVAC companies, we specialize exclusively in heat pumps. That means our technicians focus every day on installing, servicing, and maintaining heat pump systems, allowing us to provide expert recommendations, high-quality workmanship, and efficient service tailored specifically to Maine homes.
Heat Pump Questions
Can a heat pump really heat my home during a Maine winter?
Yes. Modern cold-climate heat pumps are specifically designed to operate efficiently in extremely cold temperatures, making them an excellent heating solution for Maine homes when properly sized and installed.
Do heat pumps also provide air conditioning?
Absolutely. Heat pumps both heat and cool your home using the same system, providing year-round comfort while using less energy than many traditional heating and cooling systems.
Will a heat pump lower my energy bills?
Many homeowners see lower heating costs after switching from oil, propane, or electric resistance heating to a properly installed heat pump. Actual savings depend on your home, insulation, energy usage, and existing heating system.
How long does a heat pump last?
With proper installation and routine maintenance, many heat pumps last between 15 and 20 years or more.
Are heat pumps noisy?
No. Today's heat pumps are designed to operate quietly both indoors and outdoors, making them significantly quieter than many older HVAC systems or window air conditioners.
Maintenance & Services
How often should my heat pump be serviced?
We recommend professional maintenance once a year. Annual servicing helps maintain efficiency, improve indoor air quality, extend equipment life, and catch small issues before they become expensive repairs.
Why is cleaning my mini split important?
Dust, mold, pet hair, and debris can accumulate inside your system over time. Professional cleaning improves airflow, energy efficiency, indoor air quality, and system performance.
What are signs my heat pump needs service?
Some common signs include:
Weak airflow
Strange noises
Unpleasant odors
Poor heating or cooling performance
Higher-than-normal electric bills
Ice buildup
Water leaks
Uneven room temperatures
Can you service systems you didn't install?
Yes. We service many makes and models, even if another company originally installed the system.
Indoor Air Quality
Do you offer indoor air quality services?
Yes. We provide several indoor air quality solutions, including:
Air filter replacement
Spore testing
Ductwork inspections
Thermal imaging
Energy efficiency audits
Heat loss inspections
Ventilation solutions
UV light systems
Air purification products
What is thermal analysis?
Thermal analysis uses infrared imaging to identify heat loss, insulation gaps, moisture issues, and other hidden problems that can reduce your home's comfort and energy efficiency.
What is a heat loss inspection?
A heat loss inspection helps determine where your home is losing energy, allowing us to recommend improvements that can reduce heating costs and improve comfort.
Financing & Estimates
How much does a heat pump cost?
The cost depends on your home's size, layout, number of indoor units, equipment selection, and installation complexity. We provide free estimates so you'll receive an accurate quote based on your specific home.
Are rebates available?
Depending on current programs and eligibility, homeowners may qualify for rebates or incentives. We'll help you understand any available opportunities during your consultation.
Rebates & Financing
Do you offer financing?
Yes. We offer financing options through Synchrony to help make upgrading to a heat pump more affordable. Qualified homeowners can apply online, and our team can help explain the available financing options during your consultation.
Can I qualify for Efficiency Maine rebates?
Many homeowners may qualify for rebates through Efficiency Maine, depending on eligibility requirements and the type of system being installed. We'll walk you through the available programs and help ensure you have the information needed to apply.
Can rebates and financing be combined?
In many cases, yes. Eligible homeowners may be able to use available rebates while also financing the remaining balance. We'll help explain your options during your estimate.
Scheduling
How soon can you install my heat pump?
Installation schedules vary throughout the year. During peak heating and cooling seasons, availability may be more limited, so we recommend scheduling your consultation early.
How do I schedule an appointment?
Simply call (207) 870-7710, fill out the contact form on our website, or request your free consultation online. Our team will help you find a convenient appointment time.
Trust & Experience
Is Only Heat Pumps locally owned?
Yes. We're a locally owned Maine company built by Mainers for Mainers. We understand the unique heating and cooling challenges of our climate and specialize in solutions designed specifically for Maine homes.
Why should I choose Only Heat Pumps?
We believe homeowners choose us because we offer:
Heat pump specialists—not general HVAC technicians
Honest recommendations
Transparent pricing
Professional installations
Expert maintenance and cleaning
Modern equipment
Excellent customer communication
Ongoing support after installation
Emergency & Service Questions
My heat pump stopped working. What should I do?
First, check your thermostat settings, power supply, and air filters. If your system still isn't working properly, contact us and we'll help diagnose the issue and schedule service as soon as possible.
What brands do you service?
We service many of the industry's leading heat pump brands. If you're unsure whether we work on your system, just give us a call—we're happy to help.
Do I need to replace my entire system?
Not always. Many issues can be repaired without replacing the entire unit. Our technicians will inspect your system and recommend the most cost-effective solution based on its condition.
Homeowner Education
What's the difference between a ductless and ducted heat pump?
A ductless heat pump uses individual indoor units mounted in specific rooms, making it ideal for homes without ductwork or for zoned comfort. A ducted heat pump connects to ductwork to distribute heating and cooling throughout the home, offering a more traditional whole-home solution.
Can I keep my existing heating system?
Yes. Many homeowners use a heat pump alongside their existing heating system as a supplemental or backup heat source, especially during extremely cold weather.
Does a heat pump remove humidity?
Yes. During cooling mode, a heat pump naturally removes excess humidity from your home, helping it feel cooler and more comfortable during Maine's humid summer months.
How often should I clean my air filters?
Most homeowners should check their filters monthly and clean or replace them as recommended by the manufacturer. Clean filters help improve airflow, efficiency, and indoor air quality.
Still have questions?
Can't find the answer you're looking for? Our team is happy to help. Contact Only Heat Pumps today for expert advice, a free consultation, or to schedule service. Call (207) 870-7710 or use our online contact form to get started.